At Zelo Camera, we are committed to delivering your photography accessories, cameras, and lenses safely and efficiently. Please read our shipping policy to understand our delivery process, estimated timeframes, and other important details.

1. Shipping Coverage

  • We offer worldwide shipping to ensure our products reach customers globally.
  • Some remote locations may have limited delivery options or longer shipping times.

2. Processing Time

  • Orders are typically processed within 1-3 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • In case of high demand, processing times may be extended, and we will notify you of any delays.

3. Estimated Delivery Time

  • Domestic Shipping (Within [Your Country]): 3-7 business days
  • International Shipping: 7-21 business days, depending on location and customs clearance.
  • Delivery times may vary due to weather conditions, customs delays, or carrier issues beyond our control.

4. Shipping Charges

  • Shipping fees are calculated at checkout based on the destination and product weight.
  • Some locations may be eligible for free shipping promotions based on order value.
  • Any applicable customs duties, taxes, or import fees are the responsibility of the customer.

5. Tracking Your Order

  • Once your order is shipped, we will provide a tracking number via email or SMS.
  • You can track your shipment through our courier partner’s website.
  • If you do not receive tracking details, please contact our support team for assistance.

6. Cash on Delivery (COD) Orders

  • We offer Cash on Delivery (COD) as the only payment method.
  • Customers must ensure availability of the exact amount at the time of delivery.
  • If a COD order is refused or not accepted, future orders may be subject to prepayment requirements.

7. Delivery Issues & Delays

  • If your package is delayed, lost, or damaged, please contact us within 48 hours of the expected delivery date.
  • Zelo Camera is not responsible for delivery failures due to incorrect addresses provided by the customer.

8. Undeliverable Packages

  • If an order is returned to us due to an incorrect address, non-availability, or refusal, additional shipping charges may apply for re-shipping.
  • Unclaimed COD orders may result in account restrictions for future purchases.

9. Contact Us

For any shipping-related inquiries, please reach out to our customer support team at [email protected]