At Zelo Camera, we strive to provide high-quality photography accessories, cameras, and lenses to meet your creative needs. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure customer satisfaction.

1. Eligibility for Returns

  • Items must be returned within 14 days of the delivery date.
  • The product must be unused, in its original packaging, and in resellable condition with all accessories, manuals, and tags intact.
  • Returns are only accepted for defective, damaged, or incorrect items received.
  • Items damaged due to misuse, negligence, or normal wear and tear are not eligible for return.

2. Return Process

  1. Contact our customer support team at [your email/contact details] with your order number and reason for return.
  2. Our team will provide return instructions and a return shipping address.
  3. Pack the item securely and send it back using a trackable shipping method.
  4. Once we receive and inspect the product, we will notify you about the approval or rejection of your return.

3. Refund Policy

  • Approved refunds will be processed within 5-7 business days after receiving the returned item.
  • Refunds will be issued to the original payment method used during the purchase.
  • Shipping fees are non-refundable unless the return is due to a defective or incorrect item.

4. Exchanges

  • We only replace items if they are defective or damaged upon arrival. If you need an exchange, contact us immediately.

5. Non-Returnable Items

  • Gift cards, promotional items, and clearance sale products cannot be returned or refunded.

We are committed to providing a smooth and reliable shopping experience. For any questions or concerns, please reach out to our customer support team at [email protected]